Great support is about communication, the more we know about your problem the faster we can help you resolve it. That’s why we’ve built an awesome troubleshooting tool directly into Chroma to help make this process more painless. Before you open a ticket over at our 24/hr private support desk, check the ‘Tools’ tab in your Chroma WordPress dashboard. Click on ‘Troubleshooting’ and take a screenshot or copy and paste the information here and add it to your support ticket.
Not only will the information here help speed up the process, but it will help to ensure that nothing gets lost in translation.